Available City Services

Last updated June 10, 2021

Here is the latest information on City services (all subject to change):
City Hall access
City Hall, including the Finance/Water Office, is closed to the public effective March 17.

Water bill payments
To pay your water bill, please go online here. You can also mail any payments to the City to 501 Primrose Road, Burlingame, CA 94010 or deposit them in the boxes marked “Water Payments” that are located at the north entrance of City Hall and the southwest parking lot exit. If a payment receipt is requested, one will be mailed.

Reporting a critical issue or service request
For broken water mains and leaks, sewer stoppage issues, and street and sidewalk safety issues, please call 650-558-7670.  Click here or use the accessBurlingame app on your phone. Click here for a printable list of important City phone numbers.


The Burlingame Main Library will re-open to the public on June 15. Easton Branch is tentatively set to re-open July 15th. Curbside pickup service will continue with reduced hours, as needed. Visit the Library website to learn about upcoming events.

Recreation Center
The Community Center is under construction.  Classes are being held in temporary portables.  Click here to see class availability.

Parking Permits and Parking Enforcement
Downtown employee monthly parking permits can now be purchased online. Effective July 1, 2020, parking meter requirements will resume and be enforced.  Click here for more details on how to purchase your sticker.

Parks, playgrounds, and play structures
Parks, playgrounds, and play structures are open for use!

The lobby of the Police Department at 1111 Trousdale Drive is open to the public for routine business. Public Live Scans, ride alongs, and station tours are currently on hold.  Please call 911 in the event of an emergency, or 650-777-4100 to contact the Police Department for non-emergencies.

For tree emergencies, such as a limb down or tree failures, please call 911 or Burlingame Police Dispatch at 650-777-4100. For non-life-threatening tree issues, please call 650-558-7330 and leave a message. 

Subpoenas and claims
The City Clerk’s Office will accept delivery of subpoenas via email at mhasselshearer@burlingame.org. The original should be mailed to the City Clerk’s Office with check for witness or record fee attached. The City Clerk will also be accepting claims against the City via email at mhasselshearer@burlingame.org.

Building Division/Construction Projects
Please check the Department's website for the latest information. 
Planning Division
The Planning Division is accepting project applications and staff is working remotely. Applications are being accepted by appointment. To schedule an appointment to drop off your submittal, please send an email to planningdept@burlingame.org. For other Planning Division related questions, the fastest way to receive a response is to email planningdept@burlingame.org.  You may also call and leave a voicemail at (650) 558-7250.

Public Records Requests
Due to the shelter in place order, the City has modified its operations, with limited staff focused primarily on public health and safety. As a result, while continuing to be committed to governmental transparency, there will be delays in responding to requests for public records for the duration of this emergency. Your understanding is appreciated.